FAQs
Frequently Asked Questions
Everything you need to know about My Foot Guard.
Shipping
How long does delivery take?
Orders are processed within 1–2 business days (Mon–Fri). Transit takes around 6–8 business days, so your total estimated delivery window is 7–10 business days.
How much does shipping cost?
Shipping is a $30 flat rate for all orders within the United States. No minimum purchase required.
Which carriers do you use?
We ship via USPS, UPS, and FedEx depending on your location and order.
Do you ship internationally?
Currently we ship within the United States only.
What is the order cutoff time?
Orders placed after 3:00 PM CST will begin processing the next business day.
Returns & Refunds
What is your return policy?
You can return eligible items within 30 days of purchase. Items must be unused, in original condition, with all packaging and tags. No restocking fees.
Who pays for return shipping?
If the item is defective or incorrect, return shipping is free. If you changed your mind or ordered the wrong size/color, you cover the return shipping cost.
How do I start a return?
Email us at support@myfootguard.com with your order number and reason for return. We'll send you return instructions.
How long do refunds take?
Once we receive and inspect your return, approved refunds are processed within 7 business days. Your bank or payment provider may take additional time to reflect it.
Can I exchange for a different size or color?
Yes! Contact us at support@myfootguard.com and we'll arrange an exchange for a different size, color, or product.
Are there non-returnable items?
Yes, for hygiene or safety reasons, certain products cannot be returned. These items are clearly marked as non-returnable on their product pages.
Orders & Payment
What payment methods do you accept?
We accept all major payment methods through our secure checkout. Payments are protected with industry-standard encryption.
Is my payment information safe?
Yes. We use trusted, encrypted payment methods to keep your information safe. See our Payment Policy for details.
How do I track my order?
Use the Track Your Order option in the navigation menu. You can also contact us at support@myfootguard.com or call +1 833-834-2667 (9am–5pm CST).
Are duties and taxes refundable?
No. Duties, taxes, and original shipping fees are non-refundable.
Products
What types of shoes do you sell?
We specialize in Orthopedic footwear and Safety & Work shoes — built for comfort, durability, and everyday use. Browse all collections here.
Are the shoes true to size?
Sizing can vary by style. We recommend checking the size guide on each product page. If unsure, contact us and we'll help you find the right fit.
Do your shoes come with a warranty?
Yes, we offer a 30-day limited warranty covering manufacturing defects, faulty materials, or workmanship issues. See our Warranty Policy for details.
Will results vary between customers?
Yes. Individual comfort and fit may vary based on foot shape and personal preference. Please review our Disclaimer for more info.